NewDay Ltd

Financial Ombudsman decision DRN3809005 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu May 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Interest and rates

In the Ombudsman’s words

Mr S complains that NewDay Ltd (“NewDay”) shouldn’t have increased his credit limit or the interest rates on his credit card as the credit was unaffordable.Irresponsible lending

He also says they were wrong to increase the interest rates they charged on his account.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3809005.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.