HSBC Bank plc

Financial Ombudsman decision DRN3808449 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Dec 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

she believes it shouldn’t have increased its lending to her as she had no realistic prospect of ever paying it backIrresponsible lending

it didn’t treat her positively and sympathetically, when she experienced financial difficultiesTreatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3808449.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.