Lloyds Bank PLC

Financial Ombudsman decision DRN3806513 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Data and privacy

In the Ombudsman’s words

The estate of Mr W complains that Lloyds Bank PLC gave bank statements to a third party which caused problems and delays when settling the estate.Bereavement and power of attorney

In January 2018 a third party contacted Lloyds and obtained bank statements for the late Mr W’s current account.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3806513.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.