TSB Bank plc

Financial Ombudsman decision DRN3805635 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Aug 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Payment delayed or failed

In the Ombudsman’s words

Remove any adverse information it’s put on Mr L’s credit file in connection with the repayment of the overdrawn balance on his current accountCredit file reporting

Mr L has complained that TSB Bank plc made it difficult for him to repay an overdrawn balance left on his current account when he switched to another bank.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3805635.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.