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MARKS AND SPENCER FINANCIAL SERVICES PLC

Financial Ombudsman decision DRN3804646 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

I would remind the bank that it has a continuing duty to assist customers in financial difficulty.Treatment in financial difficulty

Mrs P complains that Marks & Spencer Financial Services Plc, trading as M&S Bank, continue to charge her interest in relation to her credit card account.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3804646.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.