Nationwide Building Society

Financial Ombudsman decision DRN3804510 Not upheld

Not upheldoutcome, as published by the Ombudsman

£4,000redress stated in the decision

Mon Jan 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

In early December 2014, Ms M sent Nationwide secure messages saying she’d be unable to meet her overdraft repayment plan for the next six months and asking for a payment break for the same period of time.Treatment in financial difficulty

Ms M complains that Nationwide Building Society has managed her overdraft wrongly, in particular by not replying to secure online messages. Ms M says Nationwide’s actions have had a negative impact on her credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3804510.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.