Lloyds Bank PLC

Financial Ombudsman decision DRN3804317 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue May 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Ms P complains that Lloyds Bank PLC has not treated her fairly in that it took too long to process two chequesPayment delayed or failed

Ms P has also complained about the handling of her complaint, saying it didn't address the issues she raisedComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3804317.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.