Virgin Money plc
Financial Ombudsman decision DRN3803608 Upheld
Upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Fri Dec 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Data and privacy
In the Ombudsman’s words
requesting identification from her mother in order to open an Individual Savings Account (ISA)Identity checks and access
Mrs W’s raised concerns about whether the information Virgin Money’s asked for may have breached industry rules about data protectionData and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3803608.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.