HSBC Bank plc

Financial Ombudsman decision DRN3800635 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Mon Nov 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Data and privacy

In the Ombudsman’s words

Mr S complains that HSBC Bank Plc didn’t give him the information he asked for under a Data Subject Access Request (DSAR)Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3800635.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.