National Westminster Bank Plc

Financial Ombudsman decision DRN3798628 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Sep 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Miss G complains about how National Westminster Bank Plc treated her when she queried what she thought were charges to her loan account.Treatment in financial difficulty

Miss G says she kept trying to contact NatWest to find out what had happened with her complaint, and when she couldn’t do so she complained to the Financial Ombudsman Service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3798628.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.