TSB Bank plc

Financial Ombudsman decision DRN3792826 Upheld

Upheldoutcome, as published by the Ombudsman

£10,000redress stated in the decision

Mon Mar 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused

In the Ombudsman’s words

Mrs T and Mr C are unhappy TSB Bank Plc (“TSB”) hasn’t reimbursed them for their losses after they transferred money to an investment company that turned out to be a scam.APP scam refund refused

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3792826.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.