National Westminster Bank Plc

Financial Ombudsman decision DRN3790681 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

Mrs O complains on behalf of herself and the estate of her late husband, Mr O, about the service she received from National Westminster Bank Plc (“Nat West”) in relation to Mr O’s bank accounts.Bereavement and power of attorney

Mrs O says Nat West gave her inaccurate information about the number of accounts her late husband held with it and whether they were dormant or closed.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3790681.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.