Firms › Barclays Bank UK PLC ›
Barclays Bank UK PLC
Financial Ombudsman decision DRN3772047 Not upheld
Not upheldoutcome, as published by the Ombudsman
£65,000redress stated in the decision
Sat Nov 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Ms W complains that her Barclays Bank UK PLC account card would not work. She also complains about how she was treated in branch and about how her request for a copy of her complaint form was dealt with.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3772047.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.