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Provident Personal Credit Limited

Financial Ombudsman decision DRN3769374 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Miss D complains at the way Provident Personal Credit Limited treated her when she found herself in financial difficulties.Treatment in financial difficulty

Provident has accepted that a change in its method of working led to its standard of service falling below normal levels.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3769374.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.