GMAC UK Plc

Financial Ombudsman decision DRN3762061 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

I do not believe that GMAC gave proper consideration to the overall affordability and sustainability of the modified agreement, before agreeing to that lendingIrresponsible lending

GMAC has not been able to show that it reviewed his financial situation to check whether even the reduced repayments under the modified agreement would actually be affordable and sustainableTreatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3762061.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.