Experian Limited
Financial Ombudsman decision DRN3761662 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Dec 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Identity checks and access
In the Ombudsman’s words
Mrs H complains that Experian Limited has not handled her data correctly resulting in a number of her finance applications being declined.Credit file reporting
She says that each time when the financial provider tried to carry out an identity check with Experian they were unable to verify her address resulting in her applications being declined.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3761662.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.