Lloyds Bank PLC

Financial Ombudsman decision DRN3755507 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Complaint handling

In the Ombudsman’s words

placed a marker on his account at that time not to offer any personal lendingIrresponsible lending

Mr P says that the bank have misled him into keeping the accounts without explaining about the effect of the marker on him and his wifeComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3755507.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.