Santander UK Plc
Financial Ombudsman decision DRN3755034 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Apr 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
giving him incorrect information about whether his account would be defaultedCredit file reporting
Mr G contacted Santander to complain. He thought that all debt recovery action would be halted while the plan was in place.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3755034.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.