Capital One (Europe) plc

Financial Ombudsman decision DRN3752191 Not upheld

Not upheldoutcome, as published by the Ombudsman

£616redress stated in the decision

Wed Mar 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mrs C complains that Capital One (Europe) plc didn’t treat her fairly when she fell in to financial difficulties.Treatment in financial difficulty

She wants the bank to accept a partial payment in settlement of her debt and remove the default from her credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3752191.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.