TSB Bank plc

Financial Ombudsman decision DRN3745224 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Sep 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Service failure

In the Ombudsman’s words

Mr S says this is unfair and thinks the basic account has been mis-sold.Product mis-sold

He’s also unhappy that he was able to withdraw cash without being told there were pending transactions on his account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3745224.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.