WDFC UK Limited

Financial Ombudsman decision DRN3744186 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Nov 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Complaint handling

In the Ombudsman’s words

In April 2017 Mr M complained to Wonga that it had been irresponsible to lend to him.Irresponsible lending

Mr M complains that WDFC UK Limited (trading as wonga.com) refused to pay out after he accepted a settlement that it offered him.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3744186.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.