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SLL Capital Limited

Financial Ombudsman decision DRN3741283 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

I think that SLL’s initial responses to Mrs M’s complaint was also poor and unprofessional.Complaint handling

SLL accept that it shouldn’t have contacted Mrs M’s employer.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3741283.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.