Lloyds Bank PLC

Financial Ombudsman decision DRN3734778 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue Jan 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Identity checks and access

In the Ombudsman’s words

This affected her credit file, which meant the property purchase she was involved with was delayed.Credit file reporting

Ms B discovered that she had been linked to an account opened fraudulently with the bank.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3734778.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.