National Westminster Bank Plc

Financial Ombudsman decision DRN3724154 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,911redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Data and privacy, Service failure

In the Ombudsman’s words

NatWest had breached its duty of confidentiality to Mr E when it sent his details to a third party.Data and privacy

NatWest had provided Mr E with incorrect information and it had taken too long to deal with his complaint.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3724154.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.