HSBC Bank plc

Financial Ombudsman decision DRN3721288 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr H experienced financial difficulties during the time of his divorce. In February 2012 HSBC agreed to allow him to make reduced monthly paymentsTreatment in financial difficulty

Mr H complains that HSBC Bank Plc recorded with the credit reference agencies that there were arrears on his mortgageCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3721288.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.