Santander UK Plc
Financial Ombudsman decision DRN3717494 Upheld
Upheldoutcome, as published by the Ombudsman
£600redress stated in the decision
Thu Sep 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Identity checks and access
In the Ombudsman’s words
his credit record was showing defaulted borrowing held with it that he hadn’t taken outCredit file reporting
Mr B complains that Santander UK Plc didn’t take action when he reported he was the victim of identity fraudIdentity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3717494.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.