MBNA Limited

Financial Ombudsman decision DRN3709231 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Data and privacy

In the Ombudsman’s words

There are discrepancies in the various card and reference numbers used by MBNA and by the debt buyer, in records and on Mrs G’s credit file.Credit file reporting

MBNA has also not provided all the documentation that it is required to do under the data subject access request that Mrs G has made.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3709231.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.