Lloyds Bank PLC

Financial Ombudsman decision DRN3704881 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

Mr H complained to Lloyds about what he saw was a breach of contract and a breach of data protection by selling the debt to another business.Complaint handling

He also believes Lloyds breached data protection rules when it sold his debt.Data and privacy

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3704881.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.