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Volkswagen Financial Services (UK) Limited

Financial Ombudsman decision DRN3701822 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Ms B is unhappy that Volkswagen Financial Services (UK) Limited won’t give her time to make a payment required to keep a car.Treatment in financial difficulty

I do think on some occasions it could’ve done more to avoid the trouble and upset caused to their vulnerable customer.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3701822.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.