Robinson Way Limited

Financial Ombudsman decision DRN3691444 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Arrange for the removal of the default and any other adverse information relating to this debt from her credit record.Credit file reporting

I am not convinced that Robinson Way has been in regular contact with Mrs D. And, like the adjudicator, I can see nothing on the address trace supplied that links Mrs D with the debt. Nor can I see that Robinson Way made any effort to check their information was correct after Mrs D contacted it.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3691444.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.