NewDay Ltd

Financial Ombudsman decision DRN3690683 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue May 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mrs N complains that NewDay Ltd (Aqua) has recorded a late payment marker on her credit file and has declined her request to remove it.Credit file reporting

Aqua acknowledges that it failed to register Mrs N’s complaint and it has paid compensation of £50 for the service failure.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3690683.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.