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Financial Ombudsman decision DRN3687072 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

I also agree that its most recent offer – to reduce the amount owed to £1,000 is a fair oneIrresponsible lending

pressurized her into signing up for a loan for a course when she was depressedSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3687072.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.