National Westminster Bank Plc

Financial Ombudsman decision DRN3683891 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Product mis-sold

In the Ombudsman’s words

Miss L also feels that NatWest should have told her to take legal advice before going ahead and that it should have given her an overdraft facility to provide some cash flow for the business.Irresponsible lending

Miss L complains that National Westminster Bank Plc (“NatWest”) mis-sold her a loan to buy a business franchiseProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3683891.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.