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Advanced Payment Solutions Limited

Financial Ombudsman decision DRN3682152 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mr K complains that Advanced Payment Solutions Limited (APS) debited his account with £500 when he was trying to withdraw money from an automated teller machine (ATM). Mr K says the ATM did not dispense the money so he wants APS to credit it back to his account.Payment delayed or failed

She thought that APS’ service has fallen well below what Mr K is entitled to expect and this has left Mr K out of pocket.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3682152.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.