Santander UK Plc
Financial Ombudsman decision DRN3679558 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Feb 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Santander accepted during our investigation that the change of Mr S’s address on 21 August 2017, to an old address, hadn’t been instigated by Mr S as they’d previously said. Santander now accepts this was due to an error with their systems.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3679558.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.