Nationwide Building Society

Financial Ombudsman decision DRN3671591 Not upheld

Not upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

Mon Feb 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Mr F complains about the overdraft limit on his current account which was reduced by Nationwide Building Society.Treatment in financial difficulty

Nationwide also offered Mr F £25 because they didn’t put him through to the right department when he raised his concerns.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3671591.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.