Halifax Limited

Financial Ombudsman decision DRN3653953 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri May 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

The nub of the complaint is how Halifax and Mr and Mrs B communicate with each other regarding arrears on the mortgageTreatment in financial difficulty

some of Mr and Mrs B’s many letters weren’t replied to, or weren’t replied to very wellComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3653953.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.