National Westminster Bank Plc

Financial Ombudsman decision DRN3653115 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

NatWest delayed setting up a repayment plan following an earlier complaint she made to this service.Treatment in financial difficulty

NatWest has charged her too much interest and she thinks it has made mistakes in how it has calculated the interest and arrears on her accountsInterest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3653115.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.