NewDay Ltd

Financial Ombudsman decision DRN3643308 Upheld

Upheldoutcome, as published by the Ombudsman

£344redress stated in the decision

Fri Dec 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Identity checks and access

In the Ombudsman’s words

And he’s unhappy with the impact the whole matter has had on his credit file.Credit file reporting

Mr B is unhappy with how NewDay Ltd handled the matter of someone fraudulently accessing his Aquacard credit card account.Identity checks and access

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3643308.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.