Santander UK Plc
Financial Ombudsman decision DRN3642896 Not upheld
Not upheldoutcome, as published by the Ombudsman
£313redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Service failure
In the Ombudsman’s words
Mr A complains that Santander UK Plc did not make him aware that the promotional rate of interest on his savings account would come to an end after 12 months.Interest and rates
Santander has not been able to show that it wrote to Mr A prior to the end of the promotional rate, telling him of the rate change, as it is required to do.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3642896.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.