PayPal UK Ltd

Financial Ombudsman decision DRN3638825 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Oct 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr B complains that PayPal Europe Sarl & Cie, SCA carried out a credit search on his credit file for a fraudulent application.Credit file reporting

I appreciate that Mr B also complains about how PayPal dealt with his complaint and that it didn’t provide him with a final response letter.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3638825.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.