Lloyds Bank PLC

Financial Ombudsman decision DRN3634407 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Dec 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

The investigator acknowledged Lloyds had provided conflicting information hereComplaint handling

lenders are required to act positively and sympathetically when a customer is experiencing financial difficultiesSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3634407.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.