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MARKS AND SPENCER FINANCIAL SERVICES PLC
Financial Ombudsman decision DRN3629957 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Mar 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
asked for some ID to complete the transactionIdentity checks and access
failed to take her complaint even though she contacted them on many occasionsComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3629957.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.