Santander UK Plc
Financial Ombudsman decision DRN3619701 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Product mis-sold
In the Ombudsman’s words
It also made arrangements to remove traces of all loans involved and the credit card from the credit file.Credit file reporting
Mrs K complains that Santander UK Plc allowed numerous accounts to be set up fraudulently in her name.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3619701.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.