Lloyds Bank PLC

Financial Ombudsman decision DRN3614147 Not upheld

Not upheldoutcome, as published by the Ombudsman

£72redress stated in the decision

Wed Dec 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Payment delayed or failed

In the Ombudsman’s words

put adverse information on her credit recordCredit file reporting

didn’t process her payment to her credit card accountPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3614147.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.