Virgin Money plc
Financial Ombudsman decision DRN3597917 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Aug 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Interest and rates
In the Ombudsman’s words
considering what a business has done to try to help someone who’s having financial problemsTreatment in financial difficulty
Mr S has complained that Virgin Money plc won’t freeze interest on his credit card accountInterest and rates
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3597917.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.