Santander UK Plc
Financial Ombudsman decision DRN3577516 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jul 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
when he later wanted to apply for a new card, he experienced repeated delays.Payment delayed or failed
Santander UK PLC hasn’t offered him enough compensation after it admitted it didn’t handle his request for a new debit card in an appropriate manner.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3577516.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.