NewDay Ltd

Financial Ombudsman decision DRN3571299 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Jan 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Ms M complains that NewDay Ltd trading as Aqua (NewDay) was slow to remove information about a fraudulently opened account from her credit file.Credit file reporting

I think NewDay should’ve acted more quickly in resolving matters for Ms M and NewDay now accepts that is the case.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3571299.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.