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Nationwide Building Society
Financial Ombudsman decision DRN3562596 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Fri May 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Nationwide accepts that twice Mr and Mrs V were wrongly told that the exchange rate was 1.148.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3562596.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.