Sainsbury's Bank Plc

Financial Ombudsman decision DRN3558129 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Nov 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

recording wrong information on her credit recordCredit file reporting

the bank’s errors over the payments to her loan accountService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3558129.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.